Frequently Asked Questions and Help

If you are having any problems with the email alerting service you can send an email the Support service for technical help.

General

  1. What is GovDelivery?
  2. Will it cost me anything to sign up and subscribe?

Process

  1. What is a User Profile and why do I need to create one?
  2. How will I receive the updates?
  3. How can I request updates for content not offered here?
  4. Do I need any special software to sign-up or subscribe and/or receive documents?

Security

  1. How will my information be used?

Troubleshooting

  1. I received a PDF file as part of an update message and it opens a blank window. Why?
  2. My email address is changing; can I receive updates at my new address?
  3. Why don't the links work in any of the email bulletins that I receive?
  4. I forgot my password. How can I reset it?

General

Q: What is GovDelivery?
A: GovDelivery Email Subscription Management is an external company used by the UK Parliament to deliver an email subscription management system. Further information about this company can be found on their website at http://www.govdelivery.com/.
If you have a specific question or suggestion for this website or service, you may email us at support service.

Q: Will it cost me anything to sign up and subscribe?
A: No. The subscription service is a free offering.

Process

Q: What is a User Profile and why do I need to create one?
A: A User Profile contains the information necessary to send you the information you request. It consists of your email address and an optional password, and is required if you want to subscribe to content updates by email. A User Profile is not necessary to browse content or to view information on the website.

Q: How will I receive the updates?
A: If you subscribe to a particular piece of website content you will receive an e-mail when that content is updated. The email may contain new website information or more frequently it contains a link back to the web page you subscribed to.

Q: How can I request updates for content not offered here?
A: Send a request to support service. Make sure you specify the content, including URL, and a complete title or description for the content.

Q: Do I need any special software to sign-up or subscribe and/or receive updates?
A: Updates will be delivered via email so a valid email address is a requirement. Most updates also include a link to a web page so a web browser is also recommended.

Security

Q: How will my information be used?
A: Your information will be used strictly to keep a record of your subscriptions and to deliver your updates on requested web content.

Troubleshooting

Q: I received a PDF file as part of an update message and it opens a blank window. Why?
A: There are many potential causes for this behaviour. One possible remedy is to uninstall Adobe Acrobat/Reader and then reinstall the latest version, even if your software is completely up to date. You can download that from the Adobe website.

If you use Internet Explorer you may find an explanation on the Microsoft website

Q: My email address is changing; can I receive updates at my new address?
A: You can modify your User Profile to change your email address at any time. From any previous email look for the link to User Profile which will open a new browser with your profile. You'll need to log-in, and provide your password (if you previously selected on). Be sure to save any changes you make to your profile, and look for a confirmation message when you are finished.

Q: Why don't the links work in any of the email bulletins that I receive?

A: There are several possible reasons for this depending on your software and email settings.

OSX Mail and the Safari browser:

  1. When OS X has little active memory available to it, links that are coded to open in new windows may fail to do so. First, close any other running programs and then click on the link. If this does not work, you might try to reboot your system (to free up even more memory) before trying again.
  2. There is a rare defect in OS X Mail (versions 10.2.5 and above) that causes links to fail to open in a new window. As all of the links in the email bulletins are coded this way, you may have difficulty in getting any of them to work. At the present time there is no workaround solution to this problem other than for us to provide you with a direct link to the update or to subscribe using an online HTML email service, such as Yahoo or Hotmail.

Outlook 2001 for OSX:

  1. Outlook 2001 for OS X converts all HTML formatted emails into Rich Text Format. This removes all embedded links from the email rendering them useless. You will see the links still underlined and set off by a different colour but they will not function. The solution here is as above, we can provide you with a direct link at your request or you can sign up via an online HTML email service.

If you receive links in text format, on occasion the link will become corrupted and display embedded HTML code. If the visible URL includes the & string, the link may fail to function. Try changing each & to a single & and then copy the resulting URL into your browser's address bar. This should work.
If none of these suggestions addresses your situation, please send an email to support@govdelivery.com.

Q: I forgot my password. How can I reset it?
A: If you are presented with a password entry page (as seen below), use the Forgot your password? Section to have a reset email sent to your address. The email will contain a link allowing you to set a new password. Retry your process after setting a new password.

Password Entry Screenshot